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Medumo Announces Strategic Collaboration with Partners HealthCare to Scale Digital Care Navigation P


For immediate release

Contact: Fatima Shahzad at fatima@medumo.com

At PULSE@MassChallenge Finale, Medumo announces strategic collaboration with Partners HealthCare to scale digital care navigation pathways

Digital health collaboration between Medumo and Partners HealthCare enabled by support from the Commonwealth’s digital health innovation hub


Boston, MA – June 6 Medumo, a leading patient navigation platform, announced a new strategic collaboration with Partners HealthCare at the second annual PULSE@MassChallenge Finale. This relationship will scale Medumo digital care navigation pathways (CareTours™) in care access, patient encounter preparation and follow-up, and many other clinical or administrative areas across Partners institutions. Medumo CareTours™ use multilingual SMS, email, and web-based applications to automate delivery of precisely timed instructions and patient risk assessment through every stage of a care encounter, improving clinical outcomes and operational efficiency.

One of only three companies selected globally to participate in the PULSE@MassChallenge 2017 inaugural program and 2018 second annual program, Medumo was matched with both Brigham Health and Massachusetts General Hospital to pilot its digital health solution. These collaborations rapidly produced positive results, enhancing patient experience and satisfaction, reducing no-show and late cancellations, and improving care outcomes.

In a segment written by Brigham Health, a patient shared her experience preparing for a colonoscopy through a program that utilized Medumo technology: “All I had to do was read the texts, I wasn’t second-guessing myself, because the reminders came right when I needed them. In the follow-up procedure, they were able to remove 19 non-malignant polyps—because I was well informed and ready from the start.”

Dr. James Richter, Director of Gastroenterology Quality Management at MGH, worked with the MGH Healthcare Transformation Lab to pilot and now scale Medumo: “We have found that a digital platform provides a streamlined method of increasing patient education and ensuring that patients are optimally prepared for their colonoscopy.”


Over the last year, Medumo has served over 10,000 patients at Partners institutions across eight clinical sites. The next phase of this collaboration will enable Medumo to reach hundreds of thousands of patients in multiple languages, ensuring patients have access to a seamless experience navigating, completing, and recovering from their care.

"Medumo is delighted to collaborate with Partners HealthCare -- a world renowned leader in healthcare delivery committed to top quality patient care. This strategic collaboration expands the reach of Medumo’s technology and accelerates our mission of improving patient navigation with a human touch,” said Adeel Yang, MD, Medumo Co-Founder and CEO.

Massachusetts Governor Charlie Baker’s initiative to build a stronger and more connected digital health ecosystem through the creation of PULSE@MassChallenge has proven to be a win for patients, the state economy, and startups like Medumo. Digital health startups can now readily access the resources and network necessary to transform the healthcare landscape. “At PULSE@MassChallenge, our mission is to accelerate innovation in healthcare by connecting established leaders with startups to solve the industry’s biggest challenges,” said Nick Dougherty, Executive Director of PULSE@MassChallenge. “Partners HealthCare and Medumo serve as a model for how these collaborations can radically improve healthcare. It has been remarkable to see Medumo evolve from a nascent technology to a software platform used to improve patients’ lives at one of the world’s premier care centers.”

When asked about the impact of the PULSE program, Yang said “Medumo was building its beta product right as Governor Baker announced the formation of PULSE in 2016. Before gaining acceptance to PULSE, we had fewer than 30 patients on our platform. PULSE was integral to our success because it created an ecosystem of customers, champions, mentors and investors that is specific to digital health. We would not be here today without PULSE.”​


“As a Pulse@MassChallenge Champion, we continue to be committed to more easily and effectively collaborating with promising digital health startups through programs like the

Brigham Care Redesign Incubator and Startup Program (BCRISP) and the Brigham Digital Innovation Hub (iHub). Our aim is to rapidly integrate, pilot, deploy and evaluate the right solutions to effectively improve care delivery. We are delighted to announce this collaboration and look forward to expanding this capability across Brigham Health,” said Karl Laskowski, MD, MBA, Associate Medical Director of the Brigham and Women’s Physicians Organization and clinical lead for the Brigham Health Medumo collaboration.

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About Medumo - www.medumo.com

Medumo is an intelligent patient navigation platform that creates value for hospitals by improving operational efficiency and patient outcomes through multidisciplinary validated clinical algorithms. Through Medumo’s digital patient program called CareToursTM, Medumo provides a human touch to the delivery of every instruction a patient needs for the best possible clinical or procedure preparation.

About Pulse@MassChallenge - https://masschallenge.org/programs-pulse

Launched as a strategic component of Mass Digital Health and fueled by public-private partnerships, PULSE@MassChallenge accelerates the impact of digital health startups around the world, at zero cost and for zero-equity. Through rigorous matchmaking, PULSE@MassChallenge connects startups with industry champions that support entrepreneurs throughout the six month-long program by facilitating key advisor introductions, pilots, research, and even investment opportunities. To date, startups that have participated in PULSE@ MassChallenge have raised more than $52M in funding, generated more than $13M in revenue, and grown their employee headcount by over 22 percent.

#digitalhealth #PULSEMASSCHALLENGE #partnershealthcare #BrighamandWomens #colonoscopy

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